Telegram support
Send a message directly to the AirRanks bot. Typical response time: under 24 hours.
Contact & Support
Need help?
Our main support channel is Telegram — that's where you'll get the fastest response.
Open Telegram bot
Use email for account details, receipts, or follow-up documents.
Quick answers
The fastest fixes for common support requests before you message us.
- My scan is not working
Make sure your listing is active on Airbnb and that the dates are not all blocked on your calendar.
- I cannot log in
Use the email you signed up with. To reset your password, contact support.
- I want a refund
Contact us via Telegram. Unused credits can be refunded within 14 days of purchase.
- My area is not available
You can add any area manually from the search screen by pasting an Airbnb search URL.